Please take time to read the terms and conditions of Denoel Adventures and Safaris.
Confirming an adventure, Denoel Adventures and Safaris assumes that you have read, fully
understand and accept the terms and conditions described below.
If you have any questions, please do not hesitate to contact us.

1. BOOKINGS

1.1 Denoel Adventures and Safaris provides transportation, accommodation bookings,
restaurant meals, excursions and other services in cooperation with independent suppliers.

1.2 All information detailed in client itineraries is given to the best our knowledge and based on
the latest information available. Denoel Adventures and Safaris cannot be liable for modified
information from third parties, nor for any obvious typing errors.

1.3 To reserve flights and gorilla permits we need: your full names as they appear in
passport, your nationality and passport number.

1.4 Before confirming an adventure, the client must inform Denoel Adventures and Safaris of
any preferences and special requests of the participants; e.g. medical needs, diet, requirements
relating to disabilities and any other requirements. We will meet the requests if possible.

1.5 All packages are subject to availability and not guaranteed until confirmed.

1.6 In the event that you wish to amend your reservation in any way, we will make the
preferred adjustment where practicable and possible and confirm accordingly. Denoel
Adventures and Safaris reserves the right to charge an amendment fee relative to the actual costs,
which will be added to the total invoice.

1.7 Denoel Adventures and Safaris reserves the right to change and re-adjust the tour schedule,
transportation, accommodation and services indicated in the itinerary in the event of unforeseen
circumstances before arrival. Any changes to the itinerary will be communicated to the client as
soon as possible.

2. PRICES

2.1 The prices quoted for the various safaris are as per the itinerary and include the following
services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as
indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport
transfers where applicable, ground transportation, English speaking driver/guides.

2.2 Expenses that are not covered: international and domestic air fares, visa and passports, meals
not mentioned in the itinerary, tips and gratuities for the guides and accommodation staff,
laundry, travel insurance and other items of a personal nature.

2.3 Prices on the website or quoted to our clients are subject to change without notice and are not
guaranteed until confirmed in writing.

2.4 Denoel Adventures and Safaris reserves the right to adjust prices at any time should there be
any fluctuation in the exchange rate or increase in the cost of any element of the tour. The
company will however make every effort to minimize any increases.

3. EXECUTION OF THE TOUR

3.1 It is a privilege to see animals in their natural habitat and as such, we cannot guarantee
wildlife or game viewing. You must take caution when viewing the animals and carefully follow
the instructions given by either the tour guide or wildlife rangers.

3.2 A gorilla or chimpanzee permit guarantees clients will be able to track the primates in
question but does not guarantee that the animals will be in plain sight.

3.3 Accommodation is based on a twin or double bedded room, tent or banda, with private
bathroom where possible. Single rooms may be available with the payment of a supplement fee
but availability cannot always be guaranteed.

3.5 The mode of transport used will be dependent on the number of clients and the route taken,
based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles
are provided in a roadworthy condition but no liability can be accepted for a puncture,
breakdown, damage, or any delay as a result of the poor road conditions.

3.6 Experienced English speaking driver/guides are a key part of your tour. The driver’s decision
on all matters, such as the route taken, is final.

3.7 Denoel Adventures and Safaris reserves the right to alter any route or arrangement, to cancel
the operation of any scheduled tour or vary the safari services in any way in the event of
unforeseen circumstances, such as road closures, bad weather, problems with national parks or
hotels and security considerations. In such cases, alternative arrangements will be made as
circumstances permit.

3.8 Denoel Adventures and Safaris reserves the right to employ subcontractors to carry out all or
part of the services agreed to be supplied.

3.9 Denoel Adventures and Safaris reserves the right to refuse any person from participating or
continuing any tour if, in Denoel Adventures and Safaris’ opinion or in the opinion of any other
person in authority, the person concerned behaves in such a way as to cause or be likely to cause
danger, hazard or inconvenience to any third party, damage to property or to environments and
ecosystems. No refunds will be made and we shall not be liable for expenses incurred as a result
of the termination.

4. PAYMENT

4.1 All tours will be booked and confirmed only upon receipt of a 30% deposit of the
basic program rate. For gorilla permits, a full advance payment of the permit fee is required in
order to make the reservation.

4.2 The payment balance is due no later than 21 days prior to the safari, unless agreed
otherwise.

4.3 Bookings made within 21 days before arrival must be paid in full at the time of
confirmation.

4.4 If payment is not received in accordance with the above, Denoel Adventures and Safaris has
the right to cancel the booking.

4.5 Payment can be made by mobile money, bank transfer or cash, before the start of the safari.

5. CANCELLATIONS AND REFUNDS

5.1 All cancellation requests must be made in writing and shall be effective on the date
of actual receipt by Denoel Adventures and Safaris

5.2 The following cancellation charges apply to the basic program rate:
• 60 days or more prior to arrival 10% charge
• 59 – 32 days prior to arrival 25% charge
• 31 – 8 days prior to arrival 50% charge
• 7 – 3 days prior to arrival 75% charge
• 48 hours or less prior to arrival 100% charge

Denoel Adventures and Safaris reserves the right to deduct all expenses incurred from money
paid.

5.3 Gorilla permits and air tickets are 100% non-refundable.

5.4 No refunds will be made for any unused services, late arrival or no-show of any of
the members of the tour.

6. COMPLAINTS

6.1 Denoel Adventures and Safaris shall try to ensure that the company exceeds the expectations
in every area of the tour arrangements. However, suggestions are very much appreciated in order
to keep improving the quality of the service.

6.2 Complaints must be reported immediately to the Denoel Adventures and Safaris
representative and to the supplier of the service in question, who will do their best to resolve the
matter. If the problem is not solved to the client’s satisfaction, the complaint should be
reported in writing and not later than 30 days after completion of the tour.

6.3 Liability for any complaints not notified in accordance with the above described
procedure cannot be accepted.

7. LIABILITY

7.1 Denoel Adventures and Safaris will make every effort to ensure that all arrangements and
services offered as part of the safari are carried out as specified in the most efficient way
possible. However, the company does not have direct control of the provision of services by
suppliers and, whilst every supplier is chosen with the utmost care, Denoel Adventures and
Safaris does not accept liability for errors or omissions of such suppliers.

7.2 Denoel Adventures and Safaris shall not be liable for any loss, damage or injury of any
nature whatsoever whether to person or property.

7.3 Whilst every care is taken, Denoel Adventures and Safaris cannot be held responsible for the
direct or indirect costs of loss or damage to baggage or personal possessions.

7.4 Denoel Adventures and Safaris cannot accept liability or pay compensation for unforeseen
circumstances beyond the control of the company or its staff, including flight
delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances,
terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics,
road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire,
technical and/or mechanical problems to transport and all similar events beyond the company’s
control.

7.5 It is the responsibility of the organizer to ensure that all members of the tour have the
appropriate passports, visas, travel permits, health certificates and other documentation required
for the safari.

7.6 It is the responsibility of the clients to take proper medical and practical precautions in regard
to health and safety. Medical advice should be sought well before travelling.

7.7 Clients are strongly advised to obtain comprehensive travel insurance before coming to
Uganda.

7.8 The respective laws of the country govern Denoel Adventures and Safaris’ liability to
passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of
the country in which the cause of action arises.

Thank you for taking time to read these Terms & Conditions!
If you have any questions, please do not hesitate to contact us! Your enjoyment, comfort and
safety is our priority.