Refunds & Cancellation Policy
At Noel Adventures and Safaris, we are committed to delivering exceptional travel experiences and high-quality products. We understand that plans may change and issues may arise, which is why we have created the following clear and fair Refunds & Cancellation Policy.
A. Tour Bookings & Safari Packages
1. Cancellations by Clients
All cancellation requests must be made in writing and submitted via email to:
info@noeladventures.com
Refunds will be processed based on the time the cancellation notice is received, as follows:
| Cancellation Period Before Arrival | Refund Rate (of program cost) |
|---|---|
| 60 days or more | 90% refund (10% fee retained) |
| 59 – 32 days | 75% refund |
| 31 – 8 days | 50% refund |
| 7 – 3 days | 25% refund |
| 48 hours or less | 0% refund |
Note:
Gorilla & chimpanzee permits, domestic flights, and visa processing fees are 100% non-refundable once booked.
No refunds for unused services, late arrivals, early departures, or no-shows.
Bank/transaction charges on refunds will be borne by the client.
2. Changes & Rescheduling
Clients may request to amend a confirmed booking. While we strive to accommodate all changes, any adjustments may incur an amendment fee based on third-party costs and administrative charges. New dates are subject to availability.
B. Online Shop Orders
1. Returns & Exchanges (Apparel, Accessories, Souvenirs)
We accept returns and exchanges on physical merchandise under the following conditions:
Request must be made within 7 days of delivery
Items must be unused, unwashed, and in original packaging
Client bears return shipping unless the return is due to a fault on our part
Eligible for Return:
Clothing (wrong size, wrong item)
Safari gear (defective/damaged upon arrival)
Souvenirs (damaged in transit)
Not Eligible for Return:
Gift vouchers
Personalized items
Perishable or time-sensitive products
Clearance sale items
Refund Method:
Once approved, refunds will be processed via the original payment method within 7–14 business days.
2. Damaged or Faulty Goods
If you receive a damaged item, please notify us within 48 hours of delivery with photos and order details. We will arrange a replacement or a full refund at no extra charge.
C. Gift Vouchers
Gift vouchers are non-refundable and not redeemable for cash.
Vouchers may be transferred to another recipient upon request.
Validity period is 12 months from the date of issue.
D. Cancellations by Noel Adventures
In the rare event that we are forced to cancel a trip due to unforeseen circumstances such as:
Natural disasters
Political unrest or security issues
Pandemics or government travel restrictions
You will be offered:
A rescheduling option
Or a full refund, excluding any non-recoverable costs (e.g., gorilla permits, flights)
Questions & Claims
To initiate a refund, return, or cancellation, please contact us at:
info@noeladventures.com
📞 +256 785 960 647 | +256 708 245 083
Include your:
Full name
Booking reference or order number
Reason for the request
Supporting documentation (if applicable)
We aim to resolve all refund inquiries within 10 working days.
Legal & Dispute Resolution
All refund claims and disputes shall be governed by the laws of Uganda. Disputes not resolved amicably will be referred to the competent courts of jurisdiction in Uganda.