Privacy Policy
This Privacy Policy outlines how Noel Adventures and Safaris (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you access or use our website, online services, or contact us directly.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
1. Information We Collect
We may collect and process the following categories of personal data:
a) Personal Information You Provide to Us
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Full name
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Email address
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Phone number
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Country of residence
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Travel preferences and interests
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Payment information (if making a booking or purchase)
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Passport or ID details (for booking gorilla permits or flights)
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Any additional information voluntarily provided via contact forms, booking forms, emails, or chats
b) Automatically Collected Data
When you visit our website, we may automatically collect:
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IP address
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Device and browser type
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Pages visited and duration
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Clickstream and usage data
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Cookies and other tracking technologies (see section 5)
2. How We Use Your Information
We use your information to:
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Process bookings, inquiries, or orders
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Customize travel packages or experiences
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Respond to your questions or feedback
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Send confirmations, invoices, or travel updates
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Provide marketing or promotional content (if you’ve opted in)
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Improve our services and customer experience
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Comply with legal obligations
3. Legal Basis for Processing
We process your personal data under the following legal grounds:
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Consent – where you have given explicit permission (e.g., subscribing to newsletters)
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Contractual necessity – for fulfilling bookings or purchases
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Legitimate interests – improving our services, fraud prevention
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Legal obligation – where required by national or international law
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
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Accommodation providers, airlines, and tour operators for booking purposes
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Payment gateways and banks to process payments
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Travel insurance or visa service providers upon your request
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Third-party IT and analytics providers (e.g., Google Analytics)
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Legal or regulatory authorities when required by law
We ensure that all third-party processors adhere to confidentiality and data protection standards.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality, remember preferences, analyze performance, and deliver targeted ads. You may manage or disable cookies through your browser settings.
Types of cookies used:
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Essential cookies (for security and session management)
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Performance cookies (analytics and statistics)
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Functionality cookies (e.g., remembering user preferences)
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Advertising cookies (personalized marketing, if applicable)
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes stated above, unless a longer retention period is required by law. Booking and transaction records may be kept for up to 7 years for accounting and legal compliance.
7. Your Data Rights
Under the Uganda Data Protection and Privacy Act and other applicable laws (e.g., GDPR), you have the right to:
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Access a copy of your personal data
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Request correction of inaccurate data
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Withdraw your consent at any time
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Request erasure of your data (“right to be forgotten”)
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Object to or restrict processing in certain circumstances
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Request transfer of your data (data portability)
To exercise your rights, email us at info@noeladventures.com. We will respond within 30 days.
8. International Data Transfers
If you are accessing our website from outside Uganda, your data may be transferred and stored on servers located in Uganda or other countries. We take reasonable steps to ensure such data transfers comply with applicable data protection laws.
9. Security of Your Data
We use industry-standard security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:
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SSL encryption
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Secure hosting platforms
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Access controls and authentication protocols
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Regular backups and system monitoring
However, no transmission over the internet is 100% secure. By using our services, you acknowledge this risk.
10. Third-Party Links
Our website may contain links to external sites not operated by us (e.g., airline websites, social media platforms). We are not responsible for the privacy practices or content of these third-party sites. Please review their respective privacy policies before providing any personal data.
11. Children’s Privacy
We do not knowingly collect data from children under the age of 16. If we learn we have collected personal data from a child without parental consent, we will delete it promptly.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the updated effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
📧 Email: info@noeladventures.com
📞 Phone/WhatsApp: +256 785 960 647 | +256 708 245 083 | +256 776 313 149
📍 Location: Kampala, Uganda
By using our website or booking services, you acknowledge that you have read, understood, and agree to this Privacy Policy.